IMPORTANT ANNOUNCEMENT
Our Shopping Cart Supplier (Mal's ecommerce) are having problems and no orders can go through the site. They are working hard to fix it and hope it should be done by Saturday evening or Sunday at the latest.
We are sorry for any inconvenience
SHOPPING CART DOWN - FIXED - fingers crossed
Moderator: admin
SHOPPING CART DOWN - FIXED - fingers crossed
Last edited by admin on 23.04.10 10:57 am, edited 5 times in total.
Mal's have managed to find a work around the problem which involved us changing almost 2000 links in the website 
However it should work and is now being done. There may be the odd page that has been missed so please let us know. But please refresh the page first as you may just have an old page saved on your computer - browsers do that sort of thing.
To refresh your page please 'mouse right click' and choose "refresh" from the list of options. Do not use F5 refresh or the refresh in the toolbar as that will just send you back to the home page.
However it should work and is now being done. There may be the odd page that has been missed so please let us know. But please refresh the page first as you may just have an old page saved on your computer - browsers do that sort of thing.
To refresh your page please 'mouse right click' and choose "refresh" from the list of options. Do not use F5 refresh or the refresh in the toolbar as that will just send you back to the home page.
The payment option to put your card through has been turned off until we can resolve the problem with the cart fully.
You can still choose the option to phone your card details and we will open the phone lines for longer on Tuesday when we re-open
No card details already put through are affected - they are still totally secure.
We are sorry for any inconvenience.
You can still choose the option to phone your card details and we will open the phone lines for longer on Tuesday when we re-open
No card details already put through are affected - they are still totally secure.
We are sorry for any inconvenience.
Unfortunately, as you may be aware, we have had some problems with the Shopping Cart over the Easter Weekend. As it was a holiday weekend it is taking our Shopping Cart supplier (Mal's Ecommerce) longer than normal to get it properly fixed.
The cart is not working at the moment but may be fixed soon - unfortunately we do not have a time scale. If you click the Basket Link on the website and you get a blank page or error message then the cart is still not working. If you get a blue page with the opening hours then it is working and you can order as normal.
Not only is the Shopping Cart offline but the Secure Payment Server is also offline and we are unable to get to the Secure Card Details for an order you may have already placed. Please be assured that your card details are very safe and cannot be seen by anyone, including us
Therefore any order placed after 6pm on Monday 5th April will be delayed until we can access your card details. Orders placed before that time have been sent unless we have phoned you already.
If you have an order with us already placed after 6pm on Monday 5th April, we are opening the phone lines for longer than normal, and an extra day, so you can, if you wish, phone your card details through.
We are very, very sorry for any inconvenience cause by this. Please feel free to ring us with your card details on 01733 566617 up to 6pm tonight (Tuesday 6th April) or tomorrow (Wednesday 7th April) between 9am and 1pm - may be extended if we are busy. This number can be found on our website for you to check.
Or email us with a time you will be available for us to call you. Please DO NOT email your card details as that is not secure.
We are sorry but until the cart is up and running again we WILL NOT be able to take any orders. We have looked at various way to try and take them manually and it just does not work with the booking system we have. We would have to put them through the cart at some point because we need the electronic paperwork, stock control etc. so taking orders by phone will not speed up the orders - just slow down all the others.
We are very VERY sorry for any inconvenience and can only hope that Mal gets this permanently fixed very soon.
Please feel free to email me at any time if you have a question about your order or phone me during the above hours with your card details.
Keep an eye on here for more info as soon as we get it.
The cart is not working at the moment but may be fixed soon - unfortunately we do not have a time scale. If you click the Basket Link on the website and you get a blank page or error message then the cart is still not working. If you get a blue page with the opening hours then it is working and you can order as normal.
Not only is the Shopping Cart offline but the Secure Payment Server is also offline and we are unable to get to the Secure Card Details for an order you may have already placed. Please be assured that your card details are very safe and cannot be seen by anyone, including us
Therefore any order placed after 6pm on Monday 5th April will be delayed until we can access your card details. Orders placed before that time have been sent unless we have phoned you already.
If you have an order with us already placed after 6pm on Monday 5th April, we are opening the phone lines for longer than normal, and an extra day, so you can, if you wish, phone your card details through.
We are very, very sorry for any inconvenience cause by this. Please feel free to ring us with your card details on 01733 566617 up to 6pm tonight (Tuesday 6th April) or tomorrow (Wednesday 7th April) between 9am and 1pm - may be extended if we are busy. This number can be found on our website for you to check.
Or email us with a time you will be available for us to call you. Please DO NOT email your card details as that is not secure.
We are sorry but until the cart is up and running again we WILL NOT be able to take any orders. We have looked at various way to try and take them manually and it just does not work with the booking system we have. We would have to put them through the cart at some point because we need the electronic paperwork, stock control etc. so taking orders by phone will not speed up the orders - just slow down all the others.
We are very VERY sorry for any inconvenience and can only hope that Mal gets this permanently fixed very soon.
Please feel free to email me at any time if you have a question about your order or phone me during the above hours with your card details.
Keep an eye on here for more info as soon as we get it.
OK - we have set up a new cart and moved all links over to it. It may have different messages to the old cart and is white instead of pink.
However there is a major flaw in the new cart. The secure card payment section does not collect the CVV number from the back of the card. Therefore we have had to put it as one of the boxes on the Address Field and we have made it compulsory as we cannot process payments without it. However, if you choose the Phone Card Option you will still need to put it in there.
We hope the old cart will be up shortly but at least you can order in the mean time.
However there is a major flaw in the new cart. The secure card payment section does not collect the CVV number from the back of the card. Therefore we have had to put it as one of the boxes on the Address Field and we have made it compulsory as we cannot process payments without it. However, if you choose the Phone Card Option you will still need to put it in there.
We hope the old cart will be up shortly but at least you can order in the mean time.
Everything is fixed now (fingers crossed) and we are just about caught up with everything. The old cart is back up and running so the CVV number is back on the Card Details Page.
If you are still having any problems with the cart, or with anything else to do with the site, Please Please email me or PM me or post on here. With such a big sites sometimes things can go un-noticed until they are mentioned by a customer.
We realise we may well have lost a few new customers due to this problem but hope all our existing customers will understand it was out of our control. The problem actually affected well over 20,000 shopping carts not just ours, so you have probably had problems on other sites too.
We did ring as many customers who had orders outstanding as we could and would like to thank everyone we spoke to for you support and understanding - it really did help to talk to you all.
If you are still having any problems with the cart, or with anything else to do with the site, Please Please email me or PM me or post on here. With such a big sites sometimes things can go un-noticed until they are mentioned by a customer.
We realise we may well have lost a few new customers due to this problem but hope all our existing customers will understand it was out of our control. The problem actually affected well over 20,000 shopping carts not just ours, so you have probably had problems on other sites too.
We did ring as many customers who had orders outstanding as we could and would like to thank everyone we spoke to for you support and understanding - it really did help to talk to you all.